Terms & Conditions
*Revised 7/31/10

Payment

We accept most major credit cards, VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER and payments made thru PAYPAL or GOOGLE.

Once an order is placed and shipped, it is the customer's responsibility to accept it. If the customer refuses an ordered item, they will be liable for all shipping charges incurred by NineStarsProducts.com.

Returns

Your satisfaction is very important to us. If you are uncertain about any product prior to placing an order, please make sure to give us a call and we will be happy to assist you. This will help to avoid costly errors.

In the event that we shipped you the wrong item, e.g. we shipped an item other then the one you ordered, we will be responsible to exchange the item and pay for all shipping costs involved.

If on the other hand you ordered an item that turns out to be wrong or you simply changed your mind, you will be responsible for all the shipping costs and a restocking fee of 30%. We accept returns up to 15 days from the date of the invoice.

The returned item(s) must have all parts, accessories, manuals, warranty card, and any other paper work that came with the unit, and returned in its original box with original packing material and all original documents. You must have your receipt and obtain an RA # prior to returning the item. If the returned item is not complete, has been damaged, or cannot be resold as is, the restocking fee can be increased up to 50%.

We encourage our customers to insure the item prior to shipping it back to NineStarsProducts.com. The customer is responsible for transit damages. If any returned item is lost or damaged in transit we cannot be responsible for it. The customer will have to file a claim with the shipper.

NineStarsProducts.com will inspect all returned items and if an item is not in "like new" condition, the restocking fee will be adjusted accordingly.

Please call NineStarsProducts.com at 888 491 0332. Only returns with a Return Authorization Number will be accepted. Returns must be authorized by NineStarsProducts.com, because the refund is issued by NineStarsProducts.com. If customer elects to return merchandise without RA # to a manufacturer, NineStarsProducts.com reserves the right to withhold any refund. Items being returned without an RA number will be refused and returned to the sender at sender's expense, regardless if they are returned to NineStarsProducts.com or directly to a manufacturer.

If an item is returned without being properly packed and arrives damaged, it will be the customer's responsibility to pay for all costs, to include shipping and the value of the merchandise.

Specials and Free Merchandise Offers

If a customer purchases a Special Offer that includes certain free items with the purchase of a certain other item and then later decides to return the main item of the Special Offer, he/she can then elect 2 of the following choices: a) Return the free items, that were part of the Special Offer or b) keep the items and accept a charge to cover the free items at regular prices, as if they were purchased individually. If the customer makes no election, NineStarsProducts.com will charge for the free items at the time the refund for the returned main item is issued.

Damaged or Defective Merchandise

If you receive your order and the merchandise arrived damaged, please report it to NineStarsProducts.com immediately or within 3 working days from date received. We will make arrangements for the shipping company to inspect the package and make a determination. If the package was in fact damaged in transit we will have the damaged item returned and send you a replacement.

If your unit becomes defective during regular use, it becomes subject to the manufacturer's warranty. We encourage you to register your product upon receipt with the manufacturer, and retain a copy along with the manufacturer's warranty instructions. It is important to keep a copy of your invoice/receipt, to document the date of purchase.

New Merchandise Problems

If you believe your unit is not functioning properly, please contact us immediately for technical support 888 491 0332 or within 3 business days from receipt date, so that we can determine and correct the problem.

Canceling an Order

Orders can be cancelled at no cost to you if the item has not yet shipped. Please call and e-mail us immediately if you decide to cancel your order. NineStarsProducts.com will issue a credit if the item has not yet shipped.

However if the item has shipped, you will be responsible for all of the return shipping costs in addition to a restocking fee. When returning a cancelled order, we encourage you to use FEDEX or UPS in the interest of tracking the items returned. If the item is lost or damaged in transit, the customer will be charged for the item. Therefore we recommend that you purchase insurance prior to shipping the item back to us, so that you can file a claim with the shipper if the item is lost or damaged in transit.

For items that are cancelled after they are shipped, your account will be credited once we receive the returned item. Cancelled orders that have shipped must be returned unopened.

Shipping

All orders are subject to seller's acceptance, Seller may reserve the right to refuse orders based on availability, pricing, errors and omissions, demand, shipping costs and other factors.

Disclaimer

All information on this web site is subject to change without notice. We disclaim any responsibilities for inaccuracies that may appear on this web site, e.g. color presentation and technical specifications. We reserve the right to limit quantities.

Our site is not intended for use by children, and our General Terms and Conditions require that you must be at least 18 years old to use our site. If we learn that a child under the age of 13 has provided personally identifiable information to the Site, we will promptly remove such information from the files.

Trademarks

This web site contains several trademark and/or copyright protected logos, products or designs. All marks are the property of their respective owners. Access to this web site does not constitute a right to copy or use any of the intellectual property of NineStarsProducts.com. All rights reserved.

Sharing of information and Privacy

We respect the privacy of our customers. All information about our customers is confidential and for our use only. We are not in the business of selling it to others.

Price Match Plus

We will meet "online" competition pricing only for your current order, and will send you a NineStarsProducts.com $ 5.00 coupon, good on your next purchase of $30.00 or more. (No big box retailers.)

Simply provide a link to the competitor's advertised price, in the "instructions to merchant" section on the checkout page, or give us a call.

Your shopping cart will not reflect your new price until your order has been verified by our staff. Once your order has been verified, we will email you a confirmation of the price adjustment. We may have to contact you to verify your savings. Please provide a daytime phone number where we can reach you.

Often you may find that our price is already beating our competition. We offer FREE shipping for orders over $55.95 and NO sales tax.

Ultimately, we are trying to be fair with the spirit of this offer. Pricing requests may not be honored in instances where obvious and/or blatant competitor pricing or product errors are requested to be matched. These may include, but are not limited to, products that are unavailable by the vendor or obvious vendor pricing errors. We truly do appreciate your business.